Customer Service Center

Customer Service Center

Customer Support Services Offered to University of Illinois Systems

The Iyka Team identifies the best CRM solution for your organization according to specific criteria, including customer retention, account management, campaign management, and call center interactions. Our pre-implementation CRM consulting services ensure that you meet with success – quickly.

Iyka teams’s experience spans the customer relationship management architecture and includes automating and horizontally integrating business process involving front office customer touch points such as sales (contact management, product configuration), marketing (campaign management, telemarketing), and customer service (call center, field service).

We have unmatched experience in following CRM Application solutions:

  • Mobile Sales Office
  • Field & Customer service
  • Customer interaction
  • Voice (IVR, CTI, ATD)
  • E-mail integration with Lotus Notes and Outlook
  • Marketing automation / Campaign management
  • Collaborative operations / analytical CRM
  • CRM component plug-ins to ERP / ERM
  • CRM as part of the Enterprise-wide technical architecture
  • Marketing and Sales Automation
  • Front and back office
    • Iyka Team is also experienced with integrating new technology drives such as Sales Force Automation, Personal Digital Assistant, Mobile Commerce (mCommerce) and wireless application protocols with ERP/ ERM solutions and mission critical eBusiness applications such as SCM.

      Iyka Value Proposition for Customer Service Center

      • Top Talent. We provide only highly-experienced customer support service personnel.
      • Accountability. We ensure accountability by providing specific points of contact for your issues.
      • Customer Satisfaction. We measure our customer / user satisfaction. This helps us with ongoing learning.
      • Performance Metrics. We establish Key Performance Metrics to measure our performance. These are shared with our users.

      Our Approach to Meeting Your Goals

      Iyka Team is uniquely qualified to provide our clients with a value proposition that is unparalleled in the industry. These five major components are used to deliver high value to our customers, aka, “Hit the Target”:

      • Experienced, highly qualified and highly productive on-demand staffing team
      • Balanced team made up of On-site, Near-site and Off-shore capabilities
      • Iyka team’s consulting style will fit your organization ‘s culture
      • Iyka Team will invest in long term client relationships by offering an effective pricing arrangement
      • Experienced in handling evolving business models.

      Why Iyka Team?

      Iyka Team has more than 100 combined years of experience in Teaching and Learning Services for Contractual and Permanent positions; we can help UIC to meet challenging IT staffing needs as per the expectations and budget. We have a large talent pool of certified & specialized career oriented resources that can be deployed in your ongoing or upcoming projects very quickly.

      Iyka Team has expertise in staffing of all level of resources starting from junior level, business analyst, senior level, solution architect to management level. We have sufficient database of resources on each of the technology categories. Iyka Team also has access to various job portals so we are very much confident to deliver quality resources at best rates for each of the technology categories. Being an IT organization, Iyka Team has end to end IT knowledgebase so we always welcome Client New Technology Growth and capable to serve requirements at any given time.

      Iyka Team advantage to you:

      • Experienced account managers who firstly understand your need at minute level to better provide the best fit resource for your need.
      • Well established process with talented staffing resources specialized in wide variety of technologies & tools to provide best fit resource in defined timeframe and your budget.
      • Large talent pool of specialized in various technologies and tools working on various projects as well as on our bench.
      • Initial screening and discussion with the resource to understand the willingness and fitment for your needs.
      • Dedicated account manager for superior service.

UIC Contract Vehicle – KRS102
Category 3 – Software Applications Development Click Here
Category 4 – Technology & Learning Services Click Here
Category 7 – Desktop Services Click Here
Category 9 – Infrastructure Services Click Here
Category 10 – Customer Service Center Click Here

Call us today at 630-372-3900 to discuss your specific IT project requirements.